Tips for making sure you get paid

Tips for Making Sure We Can Pay You and You Know What You’re Getting!

April 19, 2018

You’ve created the perfect voiceover profile and you’re bringing in work. Hooray!! 

As a voice agency BigMouth collects the fees on your behalf and then we pay you within seven days after the money is in our bank account. In this article we cover all the things you need to know to ensure you’re paid accurately and on time for your voice over work.

Check your payment information

Check that you’ve filled out all your payment information in your BigMouth profile.

For NZ voices:

You will need to include: 

  • Your IRD number and bank account number. Also fill in the relevant details if you are GST registered, a company, or tax exempt (we use this info to automatically calculate the correct fee).
  • Remember that the IRD changed the legislation last year around companies. Unless you have a Tax Exemption Certificate we are obliged to deduct WT tax.

For overseas voices:

You will need to include:

  • Your paypal email address as we will pay you via PayPal. You are responsible for taking care of your own tax.

BigMouth payslips

We create payslips for all jobs you undertake with BigMouth. You’ll find your payslips under the job on your profile, available to view or download. As of February 2018 we no longer send out payslips via email. 


The button to view your payslip will look like this:


This is what your job breakdown will now look like:



On the job breakdown screen, you’ll notice the following terms:

  • COMPLETED JOB means you’ve completed the job, BigMouth has been paid, you’ve been paid, and your payslip is available to download from the site.
  • PAYMENT COMING means your job is done, BigMouth has been paid, and you’ll be paid within the next seven days.
  • AWAITING PAYMENT means your job is done, but BigMouth has not yet been paid.

Watch your text notifications

BigMouth uses text notifications to let you know important things about your account so make sure you let us know if you are not receiving them! You should receive a text once BigMouth has been paid, notifying you that payment will be made within the next seven days.

We’ve recently been having some trouble with the service provider that we’ve been using to send you text notifications. If you unsubscribe from some other unwanted texts it can sometimes inadvertently unsubscribe you from the BigMouth ones too! We’ve now moved to a new provider so hopefully that will improve things.

Do let us know if you are getting silence from us, when you have previously been getting the relevant texts. 

We’re here to help so contact us if you have any problems or have a question about your account. 

We have a range of clients looking for quality voice talent right now – fill out your profile today to get started.